Terms of Service

These Terms of Service (the Terms) form a binding agreement between Super Biller Ltd, a private limited company incorporated in England and Wales with company number 10737846, whose registered office is at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF (trading as “RecruiterBee”, “we”, “us”, or “our”), and the person or entity accepting these Terms or using the Service (Customer, you, or your). RecruiterBee is the name of the Service and is available at RecruiterBee.io.

If you accept these Terms for a company or other organisation, you represent and warrant that you have authority to bind that organisation. In that event, “Customer,” “you,” and “your” refer to that organisation.

1. Acceptance and Order of Precedence

1.1 Acceptance

Customer accepts these Terms by: (a) clicking an acceptance button or checkbox; (b) creating an Account; (c) signing an Order Form that incorporates these Terms; or (d) accessing or using the Service. If Customer does not agree, Customer must not access or use the Service.

1.2 Related documents

The following documents form part of these Terms, as updated from time to time in accordance with Clause 16:

• the applicable Order Form;
• the Data Processing Addendum in Schedule 1, where RecruiterBee processes Personal Data on Customer’s behalf;
• the Acceptable Use Policy in Schedule 2;
• the Connected Account and Third-Party Platform Addendum in Schedule 3;
• the Privacy Notice made available on RecruiterBee.io;
• the Subprocessor List made available on RecruiterBee.io; and
• any product-specific terms expressly identified at checkout, in an Order Form, or in the Service.

1.3 Priority

If there is a conflict, the following order applies: (1) a signed Order Form that expressly overrides a provision of these Terms; (2) the Data Processing Addendum for data-protection matters; (3) these Terms; and (4) product documentation, marketing material, help-centre content, or other materials.

2. Definitions

In these Terms:

Account means a RecruiterBee account, including any administrator or authorised-user profile.

Account Data means credentials, authentication tokens, account identifiers, connection information, permissions, settings, activity records, and information associated with a Connected Account.

Authorised User means Customer’s employee, contractor, recruiter, agent, or other person authorised by Customer to use the Service under Customer’s Account.

Candidate Data means information relating to an identified or identifiable candidate, prospect, contact, employee, applicant, or other individual, including names, professional profiles, employment history, contact details, communications, notes, search criteria, profile information, and inferred or generated information.

Connected Account means an account with a Third-Party Platform that Customer chooses to connect to the Service, including a professional-networking, messaging, email, video, search, CRM, ATS, data, or enrichment account.

Customer Content means all data, content, instructions, messages, templates, videos, attachments, search criteria, campaign settings, Candidate Data, Account Data, and other material submitted to, uploaded to, connected to, created through, or transmitted using the Service by or for Customer.

Documentation means RecruiterBee’s then-current user guides, technical documentation, and instructions made available through the Service or on RecruiterBee.io.

Fees means all subscription, usage, credit, implementation, support, and other fees payable by Customer under an Order Form or through the Service.

Order Form means an ordering document, online checkout page, subscription screen, proposal, or other document agreed by the parties that identifies the Service, plan, term, usage limits, and Fees.

Personal Data means personal data, personal information, or equivalent information regulated by applicable Data Protection Laws.

Service means RecruiterBee’s hosted software, applications, tools, APIs, candidate-research features, search and ranking features, outreach workflow features, integrations, and related Documentation made available to Customer, excluding Third-Party Platforms.

Third-Party Platform means any third-party service, website, application, account, API, data provider, search engine, professional-networking platform, email provider, CRM, ATS, enrichment provider, or integration made available through, connected to, or used with the Service.

Usage Limits means plan, seat, credit, export, campaign, enrichment, search, message, invitation, storage, API, or other limits stated in an Order Form, the Service, or Documentation.

3. The Service and Licence

3.1 Subscription access

Subject to Customer’s compliance with these Terms and payment of all Fees, RecruiterBee grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the applicable subscription term to permit its Authorised Users to access and use the Service solely for Customer’s internal business purposes and in accordance with these Terms, the Documentation, and applicable law.

3.2 Authorised Users and account security

Customer is responsible for all use of the Service under its Account, including use by Authorised Users and anyone who obtains access through Customer’s credentials, devices, networks, or Connected Accounts. Customer must:

• ensure that Authorised Users comply with these Terms;
• maintain accurate Account information;
• use reasonable security measures to protect credentials and authentication methods;
• promptly notify RecruiterBee at support@superbiller.com of suspected unauthorised access, misuse, loss of credentials, or a security incident; and
• promptly remove access for any person no longer authorised to use the Service.

Customer may not share individual login credentials except where the Service expressly permits shared-access functionality.

3.3 Changes to the Service

RecruiterBee may modify, improve, replace, or discontinue features of the Service from time to time. RecruiterBee will not materially reduce the core functionality of a paid subscription during its then-current paid term except where reasonably necessary for security, legal compliance, third-party-platform requirements, operational resilience, or prevention of misuse. If RecruiterBee makes a material reduction not permitted by this Clause and cannot reasonably restore the affected functionality, Customer’s exclusive remedy is to terminate the affected subscription and receive a pro-rata refund of prepaid Fees for the unused affected period.

3.4 Beta and preview features

RecruiterBee may offer alpha, beta, preview, trial, experimental, or early-access features (Beta Features). Beta Features may be changed, suspended, or withdrawn at any time; may not be supported; may contain errors; and are provided “as is” and “as available” without warranties, service levels, or indemnities. Customer uses Beta Features at its own risk.

3.5 No exclusivity

Nothing in these Terms restricts RecruiterBee from providing the Service or similar services to any other person, including Customer’s competitors, subject to RecruiterBee’s confidentiality obligations.

4. Customer Content, Candidate Data, and Instructions

4.1 Customer responsibility

Customer is solely responsible for Customer Content and for all use of the Service by Customer and its Authorised Users. Customer represents and warrants that:

• Customer has all rights, permissions, notices, consents, lawful bases, and authority necessary to provide Customer Content to RecruiterBee and instruct RecruiterBee to process it;
• Customer’s use of the Service, Customer Content, outreach, recruitment activity, and instructions comply with applicable law, these Terms, and applicable Third-Party Platform terms and policies;
• Customer will not submit, create, use, retain, export, disclose, or otherwise process Candidate Data in a manner that is unlawful, unfair, misleading, discriminatory, infringing, or harmful; and
• Customer will independently verify material Candidate Data and will not rely solely on Service outputs when making recruitment, employment, engagement, or other high-impact decisions.

4.2 Customer licence

Customer grants RecruiterBee and its affiliates, subprocessors, and service providers a worldwide, non-exclusive, royalty-free right to host, reproduce, transmit, process, display, modify, and use Customer Content solely as necessary to provide, secure, support, improve as permitted by Clause 4.4, and operate the Service; comply with applicable law; and enforce these Terms.

4.3 Customer instructions

Customer instructs RecruiterBee to process Customer Content and Personal Data as necessary to provide the Service and in accordance with Customer’s configured settings, use of the Service, these Terms, the Data Processing Addendum, and other documented instructions provided through the Service. Customer is responsible for ensuring that its instructions are lawful.

4.4 Service data and aggregated data

RecruiterBee may collect and use service telemetry, usage data, diagnostic data, security data, performance data, and aggregated or de-identified information relating to operation and use of the Service to operate, secure, analyse, support, and improve the Service, develop new features, create benchmarks, and produce statistics, provided that such data does not identify Customer, Authorised Users, or individuals in a manner prohibited by applicable law.

4.5 AI-assisted outputs

The Service may generate search suggestions, ranking signals, summaries, message drafts, candidate matches, recommendations, classifications, or other AI-assisted outputs (AI Outputs). AI Outputs may be inaccurate, incomplete, outdated, biased, unsuitable, or based on incomplete inputs. Customer must review and validate AI Outputs before relying on them. Customer is solely responsible for its decisions, communications, outreach, candidate selection, employment decisions, and other actions based on AI Outputs.

RecruiterBee does not represent or warrant that AI Outputs are accurate, complete, non-infringing, unbiased, lawful for a particular use, or suitable for any particular purpose. Customer must not use the Service or AI Outputs as the sole basis for a decision that produces legal or similarly significant effects concerning an individual where prohibited by applicable law.

4.6 Candidate data accuracy

Candidate Data may be supplied by Customer, a Third-Party Platform, public-web results, publicly available sources, or third-party data providers, and may be incomplete, incorrect, stale, unavailable, or subject to change. RecruiterBee does not guarantee the identity, current employment, availability, contact details, qualifications, consent status, interest, accuracy, completeness, ownership, or lawfulness of Candidate Data. Customer is responsible for verifying Candidate Data before use.

5. Third-Party Platforms and Connected Accounts

5.1 Third-party services

The Service may enable Customer to access, connect, import, export, transmit data to or from, or initiate actions through Third-Party Platforms. Third-Party Platforms are not controlled by RecruiterBee, and RecruiterBee is not responsible for their availability, content, functionality, security, data practices, terms, policies, restrictions, rate limits, API changes, enforcement actions, or acts and omissions.

5.2 No affiliation or endorsement

Except where RecruiterBee expressly states otherwise in a written agreement signed by an authorised RecruiterBee representative, RecruiterBee is not affiliated with, endorsed by, sponsored by, approved by, or acting on behalf of LinkedIn or any other Third-Party Platform. The mention, display, integration, or connection of a Third-Party Platform does not constitute endorsement, approval, certification, partnership, or authorisation by that platform.

5.3 Customer authorisation

By connecting a Connected Account or using a Third-Party Platform through the Service, Customer represents and warrants that Customer owns the Connected Account or is duly authorised to connect and use it; has authority to grant the permissions requested; and authorises RecruiterBee and its integration providers to access, process, transmit, store, and use Account Data and Customer Content as necessary to provide the applicable functionality and carry out Customer’s documented instructions.

5.4 Customer must comply with platform terms

Customer is solely responsible for complying with every applicable Third-Party Platform agreement, user agreement, acceptable-use policy, developer policy, data policy, technical restriction, rate limit, and other requirement. Customer must independently review and comply with each such requirement. RecruiterBee does not provide legal advice and does not represent that any particular integration, feature, workflow, pacing setting, data source, message, invitation, queue, or use of the Service is permitted by a Third-Party Platform.

5.5 Platform risk acknowledgement

Customer acknowledges that Third-Party Platforms may at any time restrict, delay, reject, block, throttle, limit, suspend, terminate, delete, alter, or investigate Customer’s Connected Account, data access, messages, invitations, profile access, search results, or other activity. This can occur even if Customer uses the Service at a low volume, uses pacing controls, takes action manually, or acts in good faith.

RecruiterBee may offer pacing, rate controls, queueing, alerts, review features, usage limits, or other safeguards. These are risk-management features only. They are not a promise, warranty, representation, or guarantee that Customer’s activity complies with applicable law or Third-Party Platform requirements, will remain available, or will avoid platform warnings, restrictions, suspensions, or termination.

5.6 No warranty for platform outcomes

To the maximum extent permitted by law, RecruiterBee is not liable for loss, restriction, suspension, termination, deletion, throttling, reduced visibility, loss of functionality, loss of messages, loss of connections, account review, or other action affecting a Connected Account or Third-Party Platform, except to the extent directly caused by RecruiterBee’s wilful misconduct or liability that cannot lawfully be excluded.

5.7 Integration providers and providers’ terms

Customer acknowledges that certain integrations may be enabled through third-party providers, including account-integration and data-service providers. Customer’s use of such functions may also be governed by the provider’s applicable terms, privacy notices, and technical limitations. RecruiterBee may suspend or remove any integration if required by the provider, a Third-Party Platform, applicable law, security considerations, or a reasonable risk assessment.

5.8 Third-party dependency and continuity

Customer acknowledges that material parts of the Service may depend on Third-Party Platforms, APIs, integration providers, data providers, browsers, communications services, or technical methods that RecruiterBee does not control. Any such third party may change, restrict, withdraw, block, deprecate, suspend, limit, or discontinue access, functionality, permissions, interfaces, delivery methods, or technical compatibility at any time and without notice to RecruiterBee. RecruiterBee may consequently modify, replace, limit, suspend, or discontinue any affected integration, workflow, feature, channel, or method. To the maximum extent permitted by law, such an event is not a breach of these Terms and does not entitle Customer to damages, service credits, refunds, or compensation, except where an Order Form expressly states otherwise.

5.9 Assumption of Connected Account risk

Customer knowingly assumes the risk that use of a Connected Account with the Service, or activity carried out by Customer or its Authorised Users, may result in warnings, verification requests, reduced functionality, throttling, restrictions, suspension, termination, loss of access, loss of data, or other enforcement by a Third-Party Platform. Customer remains responsible for deciding whether, when, how, and at what volume to use Connected Accounts and outreach features, including all settings, recipients, timing, frequency, limits, approvals, and instructions. RecruiterBee is not responsible for determining a Customer-specific “safe” level of activity, and any default, suggested, configured, or maximum limit is a technical or risk-management control only and is not a representation that the level is permitted, compliant, or safe from enforcement.

6. Recruitment, Messaging, and Outreach

6.1 Customer-directed actions

The Service may enable Customer to create, schedule, queue, send, or otherwise initiate connection requests, messages, video messages, emails, follow-ups, invitations, candidate engagement, or other communications. Customer is solely responsible for each recipient, message, video, attachment, template, campaign, timing, frequency, targeting criterion, and instruction. Customer represents and warrants that it has all required rights, notices, permissions, consents, and lawful bases for its outreach and processing.

6.2 Communications laws and professional obligations

Customer must comply with all applicable laws and obligations governing recruiting, employment, privacy, data protection, electronic communications, direct marketing, anti-spam, consumer protection, advertising, discrimination, equal opportunity, record keeping, and professional conduct. Customer must honour applicable opt-outs, objections, unsubscribe requests, do-not-contact requests, deletion requests, and suppression lists without undue delay.

6.3 No impersonation or deception

Customer must not use the Service to impersonate another person, misrepresent Customer’s identity or relationship with a candidate, create misleading content, send deceptive outreach, hide a commercial purpose where disclosure is required, or engage in phishing, fraud, social engineering, harassment, or abusive conduct.

6.4 No sensitive-data targeting or unlawful discrimination

Customer must not use the Service to target, screen, infer, exclude, or make decisions based on sensitive personal data, protected characteristics, or information that may result in unlawful discrimination. Customer must implement human review and appropriate safeguards for recruitment workflows, and must not use the Service as the sole basis for an automated employment decision where prohibited or restricted by law.

6.5 Video and recording

If Customer creates, uploads, sends, records, or processes video, voice, image, biometric, or audiovisual content through the Service, Customer is solely responsible for obtaining all required notices, permissions, consents, and releases, and for complying with applicable recording, biometric, privacy, publicity, employment, and intellectual-property laws.

6.6 No guarantee of delivery or engagement

RecruiterBee does not guarantee delivery, receipt, display, acceptance, response, open rate, connection rate, candidate interest, interviews, hires, candidate quality, or any recruitment outcome.

6.7 Customer control of outreach volume and conduct

Customer is solely responsible for configuring and supervising outreach volume, frequency, sequencing, targeting, and user behaviour. Customer must not treat any limit, pacing control, recommendation, warning, or other safeguard in the Service as permission from a Third-Party Platform or as a guarantee against detection, complaints, restrictions, or enforcement. Customer is responsible for acts and omissions of its personnel outside the Service that may affect a Connected Account, including duplicate or concurrent outreach, manual activity, use of other tools, recipient complaints, internal reports, or other conduct attributable to Customer or its Authorised Users.

7. Fees, Credits, Taxes, and Payment

7.1 Fees

Customer must pay the Fees stated in the applicable Order Form, checkout page, or invoice. Fees are payable in the currency and on the payment schedule specified there. Unless otherwise stated, subscriptions automatically renew for successive periods equal to the initial subscription term unless Customer cancels before the renewal date in accordance with the applicable Order Form or the Service.

7.2 Credits and usage limits

Certain features may consume credits or be subject to Usage Limits. Credits may be consumed by searches, profile retrieval, enrichment, exports, AI processing, messages, integrations, or other activities, as specified in the Service or Documentation. Unless expressly stated otherwise in an Order Form, credits are non-refundable, non-transferable, have no cash value, and expire at the end of the applicable subscription term or as shown in the Service. Customer is responsible for monitoring credit use and Usage Limits.

RecruiterBee may prevent, delay, limit, or charge for overages, excess usage, or use beyond Usage Limits. RecruiterBee is not required to process requests once applicable limits or available credits are exhausted.

7.3 Taxes

Fees exclude all taxes, levies, duties, withholding, VAT, GST, sales taxes, or similar governmental charges. Customer is responsible for all such charges, except taxes based on RecruiterBee’s net income. If Customer is legally required to withhold tax, Customer must provide RecruiterBee with valid evidence of payment and, unless prohibited by law, gross up the payment so RecruiterBee receives the amount it would have received without withholding.

7.4 Late payment

If Customer does not pay an undisputed amount when due, RecruiterBee may charge interest at the lesser of 1.5% per month or the maximum lawful rate, recover reasonable collection costs, and suspend or terminate access after giving reasonable notice. Customer must continue to pay undisputed Fees during any good-faith billing dispute.

7.5 No refunds

Except as expressly required by law, stated in an Order Form, or provided under Clause 3.3, all Fees are non-cancellable and non-refundable. Customer remains responsible for all Fees committed for the applicable subscription term.

8. Intellectual Property

8.1 RecruiterBee ownership

RecruiterBee and its licensors own all right, title, and interest in and to the Service, Documentation, RecruiterBee branding, software, algorithms, models, interfaces, workflows, templates, methods, designs, improvements, and all related intellectual-property rights. No rights are granted except as expressly stated in these Terms.

8.2 Customer ownership

As between the parties, Customer retains all right, title, and interest in and to Customer Content, subject to the licences granted in these Terms. Customer is responsible for the legality, accuracy, quality, integrity, and rights associated with Customer Content.

8.3 Feedback

If Customer provides feedback, suggestions, ideas, enhancement requests, or recommendations about the Service, Customer grants RecruiterBee a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right to use and incorporate that feedback without restriction or compensation.

8.4 Restrictions

Except to the extent expressly permitted by applicable law and incapable of contractual exclusion, Customer must not, and must not permit any person to:

• copy, modify, translate, adapt, or create derivative works of the Service;
• reverse engineer, decompile, disassemble, or attempt to discover source code, underlying ideas, algorithms, or non-public APIs;
• access the Service to build, benchmark for publication, or provide a competing product or service;
• rent, lease, sell, resell, sublicense, distribute, transfer, timeshare, or otherwise make the Service available to a third party except to Authorised Users;
• remove, alter, or obscure proprietary notices; or
• interfere with, disrupt, test, probe, or circumvent the Service’s security, technical, or Usage Limits.

9. Confidentiality

9.1 Confidential Information

Confidential Information means non-public information disclosed by one party (Discloser) to the other (Recipient) that is identified as confidential or that reasonably should be understood to be confidential, including Customer Content, pricing, security information, product roadmaps, technical information, business plans, and the non-public terms of an Order Form.

9.2 Protection and permitted use

Recipient will: (a) use Discloser’s Confidential Information only to perform or exercise its rights under these Terms; (b) protect it using at least reasonable care and no less than the care it uses for its own similar information; and (c) disclose it only to employees, affiliates, contractors, advisers, and service providers who have a need to know and are bound by confidentiality obligations at least as protective as these Terms.

9.3 Exclusions

Confidential Information does not include information that Recipient can demonstrate: (a) is or becomes public through no breach of these Terms; (b) was lawfully known by Recipient without restriction before disclosure; (c) is lawfully received from a third party without breach of a duty; or (d) is independently developed without use of Discloser’s Confidential Information.

9.4 Compelled disclosure

Recipient may disclose Confidential Information where required by law, court order, or governmental authority, provided that, where legally permitted, Recipient gives Discloser prompt notice and reasonable cooperation to seek protective treatment.

10. Privacy and Data Protection

10.1 Roles

For Personal Data processed by RecruiterBee on Customer’s behalf in providing the Service, Customer is the controller or equivalent business/organisation, and RecruiterBee is the processor or equivalent service provider, unless the parties expressly agree otherwise in writing. The Data Processing Addendum in Schedule 1 applies to that processing.

Nothing in these Terms prevents RecruiterBee from acting as an independent controller for Personal Data it processes for its own legitimate business purposes, such as Account administration, billing, fraud prevention, security, legal compliance, website analytics, and product communications, as described in its Privacy Notice.

10.2 Customer obligations

Customer is responsible for determining and documenting the lawful basis for its processing of Personal Data, providing legally required notices, obtaining any necessary consents or permissions, responding to data-subject requests, conducting any required data-protection impact assessments, consulting authorities where required, and ensuring that its use of the Service is lawful in every jurisdiction where Customer operates or recruits.

10.3 International transfers

Customer acknowledges that RecruiterBee and its subprocessors may process Personal Data in countries other than the country in which Customer or the data subject is located. Where required by applicable Data Protection Laws, the parties will enter into or incorporate an appropriate transfer mechanism, including the European Commission’s then-current Standard Contractual Clauses or another valid mechanism.

10.4 Security

RecruiterBee will maintain reasonable and appropriate technical and organisational measures designed to protect Customer Content against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access, taking into account the nature of the processing and the risks involved. No method of transmission or storage is completely secure, and RecruiterBee does not guarantee absolute security.

11. Warranties and Disclaimers

11.1 Mutual authority

Each party represents and warrants that it has the authority to enter into these Terms.

11.2 Limited service warranty

RecruiterBee warrants that, during a paid subscription term, the Service will materially conform to the applicable Documentation under normal use. Customer’s sole and exclusive remedy for breach of this warranty is for RecruiterBee, at its option, to use commercially reasonable efforts to correct the non-conformity or terminate the affected Service and refund the pro-rata unused prepaid Fees for the affected period, provided Customer gives written notice within 30 days after discovering the non-conformity.

11.3 Disclaimer

EXCEPT FOR THE EXPRESS WARRANTIES IN THESE TERMS, THE SERVICE, BETA FEATURES, AI OUTPUTS, THIRD-PARTY PLATFORMS, CANDIDATE DATA, INTEGRATIONS, DOCUMENTATION, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECRUITERBEE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, AND ERROR-FREE OR UNINTERRUPTED OPERATION.

RECRUITERBEE DOES NOT WARRANT THAT THE SERVICE WILL SATISFY CUSTOMER’S REQUIREMENTS; THAT ANY DATA, SEARCH RESULT, PROFILE, EMAIL ADDRESS, MESSAGE, AI OUTPUT, RANKING, RECOMMENDATION, OR CANDIDATE INFORMATION WILL BE ACCURATE, COMPLETE, CURRENT, AVAILABLE, OR LAWFUL; THAT THIRD-PARTY PLATFORMS WILL PERMIT OR CONTINUE TO PERMIT ANY ACTIVITY; OR THAT CUSTOMER WILL ACHIEVE ANY PARTICULAR RECRUITMENT, COMMERCIAL, OUTREACH, OR HIRING RESULT.

12. Indemnities

12.1 RecruiterBee IP indemnity

RecruiterBee will defend Customer against a third-party claim alleging that Customer’s authorised use of the Service infringes that third party’s patent, copyright, trademark, or trade secret, and will pay damages finally awarded by a court or agreed in a settlement approved by RecruiterBee, provided that Customer: (a) promptly gives written notice of the claim; (b) gives RecruiterBee sole control of the defence and settlement; and (c) reasonably cooperates at RecruiterBee’s expense.

RecruiterBee has no obligation for claims arising from: (i) Customer Content; (ii) Customer’s use of the Service contrary to these Terms or Documentation; (iii) modification of the Service by anyone other than RecruiterBee; (iv) combination of the Service with items not supplied by RecruiterBee; (v) Beta Features; or (vi) use after RecruiterBee has instructed Customer to stop using the allegedly infringing item.

If the Service is likely to be subject to an infringement claim, RecruiterBee may, at its option: procure the right for Customer to continue using it; modify it to be non-infringing; replace it with a substantially equivalent service; or terminate the affected Service and refund unused prepaid Fees for the terminated portion. This Clause states Customer’s exclusive remedy and RecruiterBee’s entire liability for intellectual-property infringement claims.

12.2 Customer indemnity

Customer will defend, indemnify, and hold harmless RecruiterBee, its affiliates, licensors, suppliers, directors, officers, employees, and contractors from and against all claims, demands, actions, proceedings, investigations, losses, damages, liabilities, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or relating to:

• Customer Content, Candidate Data, Account Data, or Customer’s instructions;
• Customer’s or any Authorised User’s use of the Service, Connected Accounts, or Third-Party Platforms;
• any communication, invitation, connection request, video message, email, campaign, outreach, search criterion, candidate engagement, recruitment process, or employment decision created, initiated, authorised, or made by Customer;
• Customer’s breach of these Terms, the Data Processing Addendum, the Acceptable Use Policy, or any applicable Third-Party Platform terms or policies;
• Customer’s failure to obtain a required lawful basis, notice, consent, permission, authorisation, release, or other right;
• Customer’s actual or alleged violation of applicable privacy, data-protection, anti-spam, employment, consumer-protection, advertising, communications, intellectual-property, or anti-discrimination law; or
• suspension, restriction, investigation, complaint, claim, or enforcement action relating to a Connected Account or Third-Party Platform, to the extent arising from Customer’s instructions, content, activity, or breach of applicable requirements.

Customer’s obligations under this Clause do not apply to the extent a final non-appealable judgment determines that a claim resulted directly from RecruiterBee’s gross negligence, wilful misconduct, or independent violation of applicable law.

12.3 Procedure

The indemnified party must promptly notify the indemnifying party of an indemnified claim, except that delay only relieves the indemnifying party to the extent materially prejudiced. The indemnifying party may control the defence and settlement, provided it may not settle any claim in a manner that admits fault by, imposes liability on, or requires payment or admission from the indemnified party without that party’s prior written consent, not to be unreasonably withheld.

13. Limitation of Liability

13.1 Exclusion of certain damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY NOR ITS AFFILIATES, LICENSORS, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, REPUTATION, DATA, CANDIDATE RELATIONSHIPS, THIRD-PARTY ACCOUNTS, PLATFORM ACCESS, OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Liability cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECRUITERBEE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR ANY ORDER FORM WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO RECRUITERBEE FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

13.3 Exceptions

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. The exclusions and limitations in this Clause do not limit Customer’s payment obligations or Customer’s indemnity obligations under Clause 12.2.

13.4 Allocation of risk

The parties acknowledge that the Fees and other provisions of these Terms reflect an allocation of risk and that RecruiterBee would not provide the Service on the same basis without these limitations.

14. Suspension and Termination

14.1 Suspension

RecruiterBee may immediately restrict, suspend, disable, remove, delay, or terminate access to all or any part of the Service, Customer Content, a campaign, a Connected Account integration, or an Authorised User if RecruiterBee reasonably believes that:

• Customer has breached these Terms, an Order Form, applicable law, or Third-Party Platform requirements;
• Customer’s use presents a security, privacy, fraud, legal, regulatory, reputational, operational, or platform-enforcement risk;
• Customer’s activity is likely to cause excessive complaints, abuse reports, account restrictions, spam reports, service disruption, or harm to individuals or third parties;
• RecruiterBee is required to do so by law, a court, a regulator, a Third-Party Platform, or an integration provider;
• Customer has failed to pay Fees when due; or
• suspension is reasonably necessary to protect RecruiterBee, its customers, the Service, a Third-Party Platform, or the public.

Where reasonably practicable, RecruiterBee will provide notice and an opportunity to cure. RecruiterBee may act without prior notice where necessary to mitigate risk. RecruiterBee is not liable for actions taken in good faith under this Clause.

14.2 Termination for cause

Either party may terminate an Order Form or these Terms by written notice if the other party materially breaches them and fails to cure the breach within 15 days after receiving written notice, except that RecruiterBee may terminate immediately for a breach of Clauses 4, 5, 6, 8, 9, 10, or Schedule 2, or where cure is not reasonably possible.

14.3 Termination for insolvency

Either party may terminate immediately if the other party becomes insolvent, enters liquidation, has a receiver appointed, ceases business operations, makes an assignment for the benefit of creditors, or becomes subject to a bankruptcy or similar proceeding that is not dismissed within 60 days.

14.4 Effect of termination

On termination or expiry: (a) Customer’s right to access and use the Service ends; (b) Customer must stop using the Service; (c) Customer remains liable for Fees accrued or committed before termination; and (d) RecruiterBee will handle Customer Content and Personal Data in accordance with the Data Processing Addendum and applicable law.

Clauses that by their nature should survive will survive, including payment obligations, intellectual-property provisions, confidentiality, disclaimers, indemnities, limitations of liability, and governing-law provisions.

15. Publicity

RecruiterBee may identify Customer as a customer and display Customer’s name and logo on RecruiterBee’s website and marketing materials only with Customer’s prior written consent, unless an Order Form states otherwise. Customer may revoke that consent in writing, and RecruiterBee will make commercially reasonable efforts to remove future uses within 30 days.

16. Changes to These Terms

RecruiterBee may update these Terms from time to time. For material changes, RecruiterBee will provide reasonable advance notice through the Service, by email, or by another reasonable method. Changes take effect on the date stated in the notice. If Customer does not agree to a material change, Customer may terminate the affected subscription before the change takes effect and receive a pro-rata refund of prepaid Fees for the unused portion of the affected subscription, unless the change is required by law, is necessary for security, addresses a Beta Feature, or does not materially reduce Customer’s rights.

Continued use of the Service after the effective date of updated Terms constitutes acceptance of those Terms.

16.1 Changes required by third parties or law

RecruiterBee may make changes to these Terms, the Service, Usage Limits, integrations, technical requirements, or operating procedures where reasonably necessary to respond to changes in applicable law, regulatory requirements, security risks, Third-Party Platform terms, policies, technical restrictions, APIs, rate limits, integration-provider requirements, or other matters outside RecruiterBee’s reasonable control. Such changes may take effect immediately where reasonably necessary. To the maximum extent permitted by law, such changes will not constitute a breach of these Terms or give rise to any right to compensation, damages, refund, or service credit.

17. General

17.1 Independent contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, franchise, fiduciary relationship, agency, employment relationship, or authority for either party to bind the other.

17.2 Assignment

Customer may not assign, transfer, delegate, or novate these Terms or an Order Form, by operation of law or otherwise, without RecruiterBee’s prior written consent. RecruiterBee may assign these Terms in connection with a merger, acquisition, corporate reorganisation, sale of assets, or transfer of all or substantially all of its business or assets related to the Service.

17.3 Notices

Notices to RecruiterBee must be sent to support@superbiller.com and, where a physical notice is required, to Super Biller Ltd, 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF. RecruiterBee may give notices to Customer through the Service, the email address associated with Customer’s Account, or the address in an Order Form. Notices are deemed received on transmission if sent electronically, unless the sender receives a delivery-failure notice.

17.4 Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, labour disputes, war, terrorism, civil unrest, epidemics, governmental action, internet or telecommunications failures, power outages, Third-Party Platform changes or outages, hosting-provider failures, or denial-of-service attacks, except for Customer’s payment obligations.

17.5 Waiver and severability

A waiver must be in writing and signed by the waiving party. Failure to enforce a provision is not a waiver. If a provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in effect.

17.6 Entire agreement

These Terms, including incorporated documents and each applicable Order Form, are the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements, proposals, statements, and understandings relating to the Service. Any purchase-order terms or other Customer terms are rejected and have no effect unless expressly accepted in a signed writing by RecruiterBee.

17.7 Governing law and disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. The courts of England and Wales have exclusive jurisdiction over disputes arising out of or relating to these Terms, and each party consents to that jurisdiction and venue.

17.8 Electronic contracting

Electronic signatures, clickwrap acceptance, records, and communications are valid and enforceable to the fullest extent permitted by applicable law.

Schedule 1: Data Processing Addendum

This Data Processing Addendum (DPA) forms part of the Terms between RecruiterBee and Customer.

1. Scope and roles

1.1 Roles

For Customer Personal Data processed by RecruiterBee on Customer’s behalf under the Terms, Customer is the controller or equivalent business/organisation and RecruiterBee is the processor or equivalent service provider. The parties will comply with applicable Data Protection Laws.

1.2 Processing details

The subject matter, duration, nature, purpose, data types, data-subject categories, and processing activities are described in Appendix 1 to this DPA.

1.3 Customer instructions

RecruiterBee will process Customer Personal Data only on Customer’s documented instructions, including as set out in the Terms, this DPA, Documentation, Customer’s configuration and use of the Service, and other written instructions accepted by RecruiterBee, unless required to do otherwise by applicable law. Where legally permitted, RecruiterBee will inform Customer before processing required by law unless that law prohibits notice on important grounds of public interest.

Customer warrants that its instructions comply with applicable Data Protection Laws. RecruiterBee may suspend or refuse an instruction that RecruiterBee reasonably believes is unlawful, unsafe, technically infeasible, or inconsistent with the Terms, provided that RecruiterBee will notify Customer where reasonably practicable.

2. Confidentiality and security

2.1 Confidentiality

RecruiterBee will ensure that persons authorised to process Customer Personal Data are bound by appropriate confidentiality obligations.

2.2 Security measures

RecruiterBee will implement and maintain reasonable and appropriate technical and organisational measures designed to protect Customer Personal Data, taking into account the nature, scope, context, and purposes of processing and the risks to individuals. Measures may include, as appropriate:

• access controls and authentication;
• encryption in transit and at rest where appropriate;
• logical segregation controls;
• logging, monitoring, and incident-response processes;
• vulnerability and patch-management processes;
• backup and business-continuity measures; and
• personnel security and confidentiality controls.

Customer remains responsible for securing its Accounts, devices, credentials, settings, Authorised Users, Connected Accounts, and Customer Content.

3. Subprocessors

3.1 Authorisation

Customer grants RecruiterBee general authorisation to engage subprocessors to process Customer Personal Data in connection with the Service, provided RecruiterBee imposes written obligations on each subprocessor that are materially consistent with the data-protection obligations in this DPA.

3.2 Notice of changes

RecruiterBee will maintain a current Subprocessor List on RecruiterBee.io or provide another reasonable method for notice of new subprocessors. Where required by applicable law, Customer may object on reasonable data-protection grounds within 30 days after notice. The parties will work in good faith to address the objection. If no reasonable solution is available, Customer may terminate the affected Service and receive a pro-rata refund of prepaid Fees for the unused affected period.

3.3 Responsibility

RecruiterBee remains responsible for its subprocessors’ performance of their data-protection obligations to the extent required by applicable law.

4. Data-subject requests and assistance

4.1 Requests

Taking into account the nature of processing, RecruiterBee will provide reasonable assistance to Customer, through the Service or otherwise, to enable Customer to respond to requests from data subjects exercising rights under applicable Data Protection Laws. If RecruiterBee receives a request relating to Customer Personal Data, RecruiterBee will, where legally permitted and reasonably practicable, forward it to Customer and will not respond except as instructed by Customer or required by law.

4.2 Assistance

Taking into account the nature of processing and the information available to RecruiterBee, RecruiterBee will provide reasonable assistance to Customer in meeting Customer’s obligations relating to security, breach notifications, data-protection impact assessments, and consultations with supervisory authorities, to the extent required by applicable Data Protection Laws. RecruiterBee may charge reasonable fees for assistance beyond standard Service functionality.

5. Personal-data breaches

RecruiterBee will notify Customer without undue delay after becoming aware of a Personal Data Breach affecting Customer Personal Data and will provide information reasonably available to RecruiterBee to assist Customer in meeting its notification obligations. Customer is solely responsible for determining whether and when to notify supervisory authorities, data subjects, candidates, employees, or third parties.

6. Audits and information rights

Upon reasonable written request no more than once per 12-month period, RecruiterBee will make available information reasonably necessary to demonstrate compliance with this DPA. Where that information is insufficient, Customer may conduct an audit, subject to the following:

• at least 30 days’ prior written notice;
• audits occur during normal business hours and do not unreasonably interfere with operations;
• the audit is conducted by an independent auditor bound by confidentiality obligations;
• Customer bears its own costs and reimburses RecruiterBee’s reasonable costs where permitted by law;
• no access is provided to other customers’ data, RecruiterBee source code, security-sensitive information, or information that could compromise security; and
• RecruiterBee may satisfy the audit requirement by providing recent independent third-party audit reports, certifications, or security assessments where appropriate.

7. International transfers

Where Customer Personal Data subject to EEA, UK, Swiss, or other transfer restrictions is transferred to a country without an adequacy decision or other recognised protection, the parties will implement an appropriate transfer mechanism required by applicable Data Protection Laws, including applicable Standard Contractual Clauses, the UK International Data Transfer Addendum, or an approved alternative.

If the European Commission’s Standard Contractual Clauses are used, the appropriate module will be selected based on the parties’ actual roles, and this DPA and Appendix 1 will serve as the applicable annexes or supplementary descriptions to the extent permitted. The parties will cooperate in good faith on transfer impact assessments and supplementary measures where required.

8. Return and deletion

Upon termination or expiry of the applicable Service, Customer may export Customer Personal Data using the Service’s available functionality during the period stated in the Documentation. Thereafter, RecruiterBee will delete or return Customer Personal Data within 30 days, unless retention is required by applicable law, necessary for a legal claim, security, fraud prevention, backup-cycle management, or otherwise permitted by applicable Data Protection Laws. Backup copies will be deleted in accordance with RecruiterBee’s standard retention cycle.

9. Jurisdiction-specific terms

If applicable Data Protection Laws impose additional mandatory requirements, the parties will comply with them. For California personal information, RecruiterBee will process personal information as a service provider or contractor, as applicable, and will not sell or share Customer Personal Data, except as permitted by applicable law and the Terms. Customer may include additional jurisdiction-specific terms in an Order Form or supplementary DPA after legal review.

Appendix 1: Processing Details

Subject matter: Provision of RecruiterBee’s candidate research, sourcing, search, ranking, outreach workflow, account-integration, messaging, analytics, support, and related software services.

Duration: The subscription term plus the period required for deletion, return, backup retention, legal compliance, and dispute resolution under the Terms and DPA.

Nature of processing: Collection from Customer and Customer-authorised sources; storage; organisation; retrieval; consultation; analysis; matching; ranking; generation of AI-assisted outputs; transmission; export; synchronisation; deletion; security monitoring; support; and other operations necessary to provide the Service.

Purpose of processing: To provide, secure, support, maintain, and improve the Service as permitted by the Terms; enable candidate discovery and recruitment workflows; facilitate Customer-directed outreach; maintain Accounts; and comply with lawful instructions and legal obligations.

Categories of data subjects: Customer personnel and Authorised Users; candidates; prospects; contacts; applicants; employees; recruiters; hiring managers; client contacts; and other individuals whose data Customer or Customer-authorised sources place into the Service.

Types of Personal Data: Names; job titles; professional and employment history; education; skills; profile URLs; public professional information; business contact information; email addresses; telephone numbers; location; correspondence; messages; videos; images; search and campaign data; account identifiers; recruitment notes; metadata; usage data; and other Personal Data submitted or authorised by Customer. Customer must not submit special-category data, sensitive data, biometric data, criminal-offence data, children’s data, or government identifiers unless expressly agreed in writing and supported by appropriate safeguards.

Processing operations: As described above and in the Service Documentation.

Schedule 2: Acceptable Use Policy

Customer and Authorised Users must not use the Service to, and must not permit any other person to:

1. Violate any applicable law, regulation, court order, employment obligation, professional standard, or Third-Party Platform term or policy.
2. Use a false, misleading, shared, borrowed, duplicate, unauthorised, or compromised account, identity, credential, authentication token, or Connected Account.
3. Circumvent, defeat, interfere with, probe, bypass, or attempt to bypass any security measure, rate limit, usage restriction, access control, safety control, platform restriction, or technical safeguard.
4. Access, collect, copy, retain, export, sell, license, disclose, or exploit personal data without a lawful basis, required notice, consent, permission, authorisation, or other legal right.
5. Send spam, bulk unsolicited communications, deceptive messages, repeated unwanted messages, phishing, fraud, malicious content, or communications that violate applicable electronic-marketing or anti-spam requirements.
6. Harass, threaten, discriminate against, defame, stalk, exploit, abuse, or otherwise harm any person.
7. Impersonate any person or organisation, misrepresent identity, affiliation, recruiter status, job opportunity, compensation, employer, or purpose of outreach.
8. Use sensitive personal data, protected characteristics, inferred sensitive traits, or protected-class information to unlawfully target, screen, exclude, rank, or make decisions about individuals.
9. Use AI Outputs as the sole basis for a decision producing legal or similarly significant effects concerning an individual where prohibited by law.
10. Upload, transmit, or make available content that infringes intellectual-property, privacy, publicity, confidentiality, or other rights.
11. Introduce malware, ransomware, viruses, harmful code, or conduct that disrupts, damages, overloads, or interferes with the Service, networks, Third-Party Platforms, or other users.
12. Reverse engineer, copy, scrape, resell, sublicense, or provide the Service to third parties except as expressly allowed by the Terms.
13. Create excessive risk of account suspension, platform enforcement, regulatory action, security incidents, complaints, or reputational harm to RecruiterBee, a Third-Party Platform, candidates, or others.
14. Use the Service in connection with activities involving children, highly sensitive personal data, unlawful surveillance, or prohibited employment practices without RecruiterBee’s prior written approval and all legally required safeguards.

RecruiterBee may monitor usage to enforce this Policy, protect the Service, comply with law, investigate suspected misuse, and prevent fraud or harm. RecruiterBee may suspend or terminate access for actual or suspected violations.

Schedule 3: Connected Account and Third-Party Platform Addendum

This Addendum applies whenever Customer connects a Third-Party Platform account to RecruiterBee or uses a Service feature that interacts with a Third-Party Platform.

1. Customer confirmations

Customer confirms that:

1. Customer owns the Connected Account or has express authority from the account owner and relevant organisation to connect it to the Service.
2. Customer has reviewed and will comply with all terms, policies, restrictions, and permissions applicable to the Connected Account and Third-Party Platform.
3. Customer authorises RecruiterBee and applicable integration providers to process Account Data and Customer Content, access available account functionality, and transmit Customer-directed actions as necessary to provide the Service.
4. Customer is responsible for all activity carried out through Customer’s Connected Account, including actions initiated, scheduled, queued, approved, or configured by Customer or its Authorised Users.
5. Customer will immediately disconnect an account if authority ends, credentials are compromised, the account is restricted, or continued connection may violate applicable requirements.

2. Platform controls and risks

Customer understands that RecruiterBee may provide features such as search, data import, profile analysis, matching, message drafting, queueing, pacing, connection-request workflows, campaign management, video-message workflows, and account integration. These features do not represent or guarantee that:

• a Third-Party Platform has approved Customer’s use;
• Customer’s activity complies with the Third-Party Platform’s terms or applicable law;
• a message, invitation, connection request, video, or other action will be delivered or accepted;
• Customer’s account will not be limited, warned, reviewed, suspended, restricted, or terminated; or
• data from a Third-Party Platform will remain available, accurate, complete, or exportable.

Customer assumes the risks associated with Customer’s use of Connected Accounts and Third-Party Platforms, subject only to liabilities that cannot lawfully be excluded under the Terms. This allocation of risk applies whether the relevant restriction or enforcement results from Customer activity, Third-Party Platform detection or policy, a complaint or report, a change in platform technology or enforcement practice, a change or withdrawal of an API or integration method, or the unavailability of a communications or media feature, except to the extent liability cannot lawfully be excluded.

3. No prohibited conduct

Customer must not use the Service in any way that is prohibited by a Third-Party Platform or applicable law. Customer must not instruct RecruiterBee to perform an action that Customer could not lawfully or contractually perform directly.

Customer must not attempt to use RecruiterBee to evade platform restrictions, conceal activity, exceed rate limits, use unauthorised accounts, collect data without authority, or send communications that are unlawful, deceptive, unwanted, or prohibited.

4. RecruiterBee rights

RecruiterBee may impose, modify, or enforce limits; require additional verification; pause or cancel actions; remove functionality; disconnect accounts; or suspend Customer’s access at any time where RecruiterBee reasonably considers it necessary to manage security, legal, privacy, reputational, operational, or Third-Party Platform risk.

5. Acknowledgment text for product UI

RecruiterBee may require Customer or an Authorised User to actively accept the following acknowledgment before connecting an account or activating outreach features:

“I confirm that I am authorised to connect and use this account. I understand that third-party platform terms, restrictions, and enforcement may apply. RecruiterBee does not guarantee platform approval, account safety, delivery, or compliance. I am responsible for my instructions, recipients, content, permissions, outreach, and compliance with applicable law and platform requirements.”